Privacy policy

1) Introduction and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how your personal data is handled when you use our website. Personal data is any data that can be used to identify you personally.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Printsyndikat GmbH, Gewerbering 29, 41372 Niederkrüchten, Germany, Tel.: +49 2163 2038317, email: info@printsyndikat.de. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data collection when you visit our website

2.1 When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the site server (so-called ‘server log files’). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (if applicable: in anonymised form)

The processing takes place in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively should there be concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to us), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string ‘https://’ and the padlock symbol in your browser bar.

3) Hosting & content delivery network

To host our website and display the page content, we use a provider that provides its services itself or through selected subcontractors exclusively on servers within the European Union.

All data collected on our website is processed on these servers.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after you close the browser (so-called ‘session cookies’), while others remain on your device for longer and allow page settings to be saved (so-called ‘persistent cookies’). In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.

If personal data is also processed by individual cookies used by us, the processing takes place either in accordance with Art. 6 (1) (b) GDPR for the performance of the contract, in accordance with Art. 6 (1) (a) GDPR in the case of consent given, or in accordance with Art. 6 (1) (f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be restricted.

5) Contacting us

5.1 Zendesk

To process customer enquiries, we use the email ticketing system of the following provider: Zendesk International Ltd., 55 Charlemont Place, Saint Kevin’s, Dublin D02 F985, Ireland

If you send us contact enquiries by email via our website, these are stored and organised in the ticket system to enable chronological processing and to improve the service experience. You can always see the current processing status of your request via the individually assigned ticket number.

For the organisation and processing of enquiries, personal data is collected according to the scope of its provision, but at least surname, first name and email address, transmitted to the provider, stored there and read out.

The legal basis for processing this data is our legitimate interest in the efficient design of our customer service, in answering your request as quickly as possible and in optimising our service offering in accordance with Art. 6 (1) (f) GDPR.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

5.2 WhatsApp Business

We offer you the opportunity to contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called ‘business version’ of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example an order placed), we store and use the mobile phone number you use on WhatsApp and, if provided, your first and last name in accordance with Art. 6 (1) (b) GDPR to process and respond to your request. On the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address or email address) in order to be able to assign your request to a specific transaction.

If you use our WhatsApp contact for general enquiries (for example about our range of services, availability or our website), we store and use the mobile phone number you use on WhatsApp and, if provided, your first and last name in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in providing the requested information efficiently and promptly.

Your data will only ever be used to respond to your request via WhatsApp. It will not be passed on to third parties.

Please note that WhatsApp Business gains access to the address book of the mobile device we use for this purpose and automatically transfers telephone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp Business account, we use a mobile device in whose address book only the WhatsApp contact details of users who have also contacted us via WhatsApp are stored.

This ensures that every person whose WhatsApp contact details are stored in our address book has already consented, when first using the app on their device and by accepting the WhatsApp terms of use, to the transmission of their WhatsApp telephone number from the address books of their chat contacts in accordance with Art. 6 (1) (a) GDPR. A transfer of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.

For the purpose and scope of data collection and the further processing and use of data by WhatsApp, as well as your rights in this regard and settings options to protect your privacy, please refer to the WhatsApp privacy notice: https://www.whatsapp.com/legal/?eea=1#privacy-policy

In the context of the processing operations mentioned above, data may be transferred to servers of Meta Platforms Inc. in the USA.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

5.3 When you contact us (e.g. via contact form or email), personal data is processed exclusively for the purpose of processing and responding to your request and only to the extent necessary for this.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6 (1) (f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided there are no statutory retention obligations to the contrary.

6) Data processing when opening a customer account

In accordance with Art. 6 (1) (b) GDPR, personal data will continue to be collected and processed to the extent necessary in each case if you provide it to us when opening a customer account. You can see which data is required to open an account in the input mask of the corresponding form on our website.

You can delete your customer account at any time by sending a message to the controller’s address given above. After your customer account has been deleted, your data will be deleted, provided that all contracts concluded via it have been fully processed, there are no statutory retention periods to the contrary and we have no legitimate interest in continuing to store it.

7) Use of customer data for direct advertising

7.1 Subscribing to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing further data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive newsletters once you have expressly confirmed your consent to receive the newsletter by clicking on a verification link sent to the email address provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 (1) (a) GDPR. In doing so, we store your IP address entered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later date. The data collected by us when you register for the newsletter is used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the controller named at the beginning. After you unsubscribe, your email address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use your data in a way that goes beyond this, which is permitted by law and about which we inform you in this policy.

7.2 CleverReach

Our email newsletters and other promotional email communication are sent via this provider: CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany

On the basis of our legitimate interest in effective and user-friendly email marketing, we pass on the data provided when you register to this provider in accordance with Art. 6 (1) (f) GDPR so that it can send emails on our behalf.

Subject to your express consent in accordance with Art. 6 (1) (a) GDPR, the provider also carries out a statistical success analysis of email campaigns using web beacons or tracking pixels in the emails sent, which can measure open rates and specific interactions with the content of the newsletter. Device information (e.g. time of access, IP address, browser type and operating system) is also collected and analysed, but not merged with other data sets.

You can revoke your consent to email tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects our site visitors’ data and prohibits disclosure to third parties.

7.3 Advertising by post
On the basis of our legitimate interest in personalised direct advertising, we reserve the right to store your first and last name, your postal address and, if we have received this additional information from you in the context of the contractual relationship, your title, academic degree, year of birth and your professional, industry or business designation in accordance with Art. 6 (1) (f) GDPR and to use them to send you interesting offers and information about our products by post.
You can object to the storage and use of your data for this purpose at any time by contacting us.

8) Data processing for order processing

8.1 Transmission of image files for order processing by email

On our website, we offer you the option of commissioning the personalisation of products by sending image files by email. The submitted image is used as a template for personalising the selected product.

Via the email address provided on the website, you can send us one or more image files from the memory of the device you are using. We then collect, store and use the files transmitted in this way exclusively to produce the personalised product in accordance with the respective service description on our website. If the transmitted image files are passed on to special service providers for the production and processing of the order, you will be explicitly informed of this in the following paragraphs. No further disclosure takes place. If the transmitted files or digital designs contain personal data (in particular images of identifiable persons), all the processing operations just mentioned take place exclusively for the purpose of processing your online order in accordance with Art. 6 (1) (b) GDPR.

After the order has been completely processed, the transmitted image files are automatically and completely deleted.

8.2 Transmission of image files for order processing via upload function

On our website, we offer you the option of commissioning the personalisation of products by transmitting image files via an upload function. The submitted image is used as a template for personalising the selected product.

Using the upload form on the website, you can transmit one or more image files from the memory of the device you are using directly to us via automated, encrypted data transfer. We then collect, store and use the transmitted files exclusively to produce the personalised product in accordance with the respective service description on our website. If the transmitted image files are passed on to special service providers for the production and processing of the order, you will be explicitly informed of this in the following paragraphs. No further disclosure takes place. If the transmitted files or digital designs contain personal data (in particular images of identifiable persons), all the processing operations just mentioned take place exclusively for the purpose of processing your online order in accordance with Art. 6 (1) (b) GDPR.

After the order has been completely processed, the transmitted image files are automatically and completely deleted.

8.3 Insofar as necessary for the performance of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 (1) (b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact details you provided when ordering (name, address, email address) in order to inform you personally about upcoming updates within the statutory period via a suitable means of communication (e.g. by post or email) as part of our statutory information obligations in accordance with Art. 6 (1) (c) GDPR. Your contact details are used strictly for the purpose of notifications about updates owed by us and are only processed by us for this purpose to the extent necessary for the respective information.

To process your order, we also work with the following service provider(s), who support us in whole or in part in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.4 Billbee

We use the following provider for order processing: Billbee GmbH, Arolser Str. 10, 34477 Twistetal

Name, address and, if applicable, other personal data are passed on to the provider in accordance with Art. 6 (1) (b) GDPR exclusively for the purpose of processing your online order. Your data is only passed on to the extent actually necessary for processing the order.

8.5 Shopware

We use the following provider for order processing: shopware AG, Ebbinghoff 10, 48624 Schöppingen, Germany

Name, address and, if applicable, other personal data are passed on to the provider in accordance with Art. 6 (1) (b) GDPR exclusively for the purpose of processing the online order. Your data is only passed on to the extent actually necessary for processing the order.

8.6 Druckerwolke

We use the following provider for order processing: Aljoscha Knaust, Südhang 42, 32699 Extertal, Germany

Name, address and, if applicable, other personal data are passed on to the provider in accordance with Art. 6 (1) (b) GDPR for the purpose of processing the online order. Your data is only passed on to the extent actually necessary for processing the order. The provider is also used for accounting. The provider processes incoming and outgoing invoices and, where applicable, the bank transactions of our company in order to automatically record invoices, match them to the transactions and use them to prepare the financial accounts in a partially automated process.

If personal data is also processed in this context, the processing takes place in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in the efficient organisation and documentation of our business transactions.

8.7 Post & DHL shipping (official)

To prepare shipments, we use the services of the following provider: Deutsche Post DHL Research And Innovation GmbH, Kurt-Schumacher-Str. 1, 53113 Bonn, Germany

In accordance with Art. 6 (1) (b) GDPR, we transmit digital shipping labels with your delivery information exclusively for the purpose of processing the online order from our order processing system to the provider, which then sends them to our local printers to enable printing. The data is only passed on to the extent actually necessary for processing.

8.8 Disclosure of personal data to shipping service providers

- Deutsche Post

We use the following provider as a transport service provider: Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany

We pass on your email address and/or telephone number to the provider in accordance with Art. 6 (1) (a) GDPR before delivery of the goods for the purpose of arranging a delivery date or announcing the delivery, provided you have given your express consent to this during the ordering process. Otherwise, for the purpose of delivery, we only pass on the name of the recipient and the delivery address to the provider in accordance with Art. 6 (1) (b) GDPR. The data is only passed on to the extent necessary for the delivery of the goods. In this case, it is not possible to arrange the delivery date with the provider in advance or to announce the delivery.

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- DHL

We use the following provider as a transport service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- DHL Express

We use the following provider as a transport service provider: DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn, Germany

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- DHL Express Austria

We use the following provider as a transport service provider: DHL Express (Austria) GmbH, Am Europlatz 2 (Objekt G), 1120 Vienna.

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- DPD

We use the following provider as a transport service provider: DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- Österreichische Post

We use the following provider as a transport service provider: Österreichische Post Aktiengesellschaft, Rochusplatz 1, 1030 Vienna, Austria

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- UPS

We use the following provider as a transport service provider: United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany

Consent can be revoked at any time with effect for the future by contacting the controller named above or the provider.
- UPS Austria

We use the following provider as a transport service provider: United Parcel Service Speditionsgesellschaft m.b.H, Cargo Nord, Objekt 1, 1300 Vienna Airport, Austria.

You can revoke your consent at any time with effect for the future by contacting the controller named above or the provider.

8.9 Use of payment service providers

- Apple Pay

If you choose the ‘Apple Pay’ payment method of Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment is processed via the ‘Apple Pay’ function of your device running iOS, watchOS or macOS by debiting a payment card stored in ‘Apple Pay’. Apple Pay uses security features integrated into the hardware and software of your device to protect your transactions. To approve a payment, you must therefore enter a code you have previously set and verify it using the ‘Face ID’ or ‘Touch ID’ function of your device.

For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, is passed on to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay to execute the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the successful payment.

If personal data is processed during the transmissions described, the processing takes place exclusively for the purpose of payment processing in accordance with Art. 6 (1) (b) GDPR.

Apple retains anonymised transaction data, including the approximate purchase amount, the approximate date and time and whether the transaction was completed successfully. Anonymisation completely rules out any personal reference. Apple uses the anonymised data to improve ‘Apple Pay’ and other Apple products and services.

If you use Apple Pay on your iPhone or Apple Watch to complete a purchase made via Safari on your Mac, the Mac and the authorising device communicate via an encrypted channel on the Apple servers. Apple does not process or store any of this information in a format that can identify you. You can deactivate the option to use Apple Pay on your Mac in the settings of your iPhone. Go to ‘Wallet & Apple Pay’ and deactivate ‘Allow payments on Mac’.

For more information on data protection with Apple Pay, please visit the following web address: https://support.apple.com/de-de/HT203027
- Bancontact

One or more online payment methods of the following provider are available on this website: Bancontact Payconiq Company, Rue d’Arlon 82, 1040 Brussels, Belgium

If you select a payment method of the provider for which you pay in advance (e.g. credit card payment), your payment data provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) and information about the content of your order will be passed on to the provider in accordance with Art. 6 (1) (b) GDPR. In this case, your data is passed on exclusively for the purpose of processing the payment with the provider and only to the extent necessary for this.
- Billie GmbH

One or more online payment methods of the following provider are available on this website: Billie GmbH, Charlottenstraße 4, 10969 Berlin, Germany

If you select a payment method for which the provider pays in advance (e.g. purchase on account, instalment purchase or direct debit), you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postcode, town, date of birth, email address, telephone number and, if applicable, data on an alternative means of payment).

In order to safeguard our legitimate interest in determining the solvency of our customers, we forward this data to the provider in accordance with Art. 6 (1) (f) GDPR for the purpose of a credit check. On the basis of the personal data you have provided and other data (such as basket, invoice amount, order history, payment experience), the provider checks whether the payment option you have selected can be granted with regard to payment and/or bad debt risks.

In addition to the provider’s internal criteria, identity and credit information from the following credit agencies may also be included in the decision as part of the application check in accordance with Art. 6 (1) (f) GDPR:

Creditreform Berlin Wolfram KG, Karl-Heinrich-Ulrichs-Straße 1, 10787 Berlin, Germany
Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, Germany
SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany
Euler Hermes Deutschland, Friedensallee 254, 22763 Hamburg, Germany

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Address data, among other things, but not exclusively, is included in the calculation of the score values.

You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for the contractual processing of payments.
- EPS transfer

One or more online payment methods of the following provider are available on this website: PSA Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria

If you choose the ‘Google Pay’ payment method of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’), payment is processed via the ‘Google Pay’ application of your mobile device, which must run at least Android 4.4 (‘KitKat’) and have an NFC function, by debiting a payment card stored in Google Pay or a payment system verified there (e.g. PayPal). To approve a payment via Google Pay of more than €25, you must first unlock your mobile device using the verification measure set up in each case (e.g. facial recognition, password, fingerprint or pattern).

For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, is passed on to Google. Google then transmits your payment information stored in Google Pay to the originating website in the form of a one-time transaction number, which is used to verify that a payment has been made. This transaction number does not contain any information about the real payment data of your payment methods stored in Google Pay, but is created and transmitted as a numerical token valid only once. For all transactions via Google Pay, Google acts merely as an intermediary for processing the payment. The transaction is carried out exclusively between you and the originating website by debiting the payment method stored in Google Pay.

If personal data is processed during the transmissions described, the processing takes place exclusively for the purpose of payment processing in accordance with Art. 6 (1) (b) GDPR.

Google reserves the right to collect, store and analyse certain transaction-specific information for every transaction made via Google Pay. This includes the date, time and amount of the transaction, the merchant location and description, a description of the goods or services purchased provided by the merchant, photos you have attached to the transaction, the name and email address of the seller and buyer or sender and recipient, the payment method used, your description of the reason for the transaction and, if applicable, the offer associated with the transaction.

According to Google, this processing takes place exclusively in accordance with Art. 6 (1) (f) GDPR on the basis of the legitimate interest in proper accounting, the verification of transaction data and the optimisation and maintenance of the functionality of the Google Pay service.

Google also reserves the right to combine the processed transaction data with other information collected and stored by Google when other Google services are used.

You can find the Google Pay terms of use here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de

For more information on data protection with Google Pay, please visit the following web address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
- iDEAL

One or more online payment methods of the following provider are available on this website: Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands

One or more online payment methods of the following provider are available on this website: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

One or more online payment methods of the following provider are available on this website: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands

One or more online payment methods of the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method of the provider for which you pay in advance, your payment data provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) and information about the content of your order will be passed on to the provider in accordance with Art. 6 (1) (b) GDPR. In this case, your data is passed on exclusively for the purpose of processing the payment with the provider and only to the extent necessary for this.

If you select a payment method for which we deliver before receiving payment, you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postcode, town, date of birth, email address, telephone number and, if applicable, data on an alternative means of payment).

In order to safeguard our legitimate interest in determining your solvency in such cases, we forward this data to the provider in accordance with Art. 6 (1) (f) GDPR for the purpose of a credit check. On the basis of the personal data you have provided and other data (such as basket, invoice amount, order history, payment experience), the provider checks whether the payment option you have selected can be granted with regard to payment and/or bad debt risks.

This website uses PayPal Checkout, an online payment system from PayPal consisting of PayPal’s own payment methods and local payment methods from third-party providers.

If you pay via PayPal, credit card via PayPal, direct debit via PayPal or, if offered, ‘Pay Later’ via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’) as part of payment processing. The data is passed on in accordance with Art. 6 (1) (b) GDPR and only to the extent necessary for payment processing.

For the payment methods credit card via PayPal, direct debit via PayPal or, if offered, ‘Pay Later’ via PayPal, PayPal reserves the right to carry out a credit check. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 (1) (f) GDPR on the basis of PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of default for the purpose of deciding whether to provide the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Address data, among other things, but not exclusively, is included in the calculation of the score values. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual processing of payments.

If the PayPal payment method ‘purchase on account’ is available and selected, your payment data is first transmitted to PayPal to prepare the payment, whereupon PayPal forwards it to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (‘Ratepay’) to execute the payment. The legal basis in each case is Art. 6 (1) (b) GDPR. In this case, Ratepay carries out an identity and credit check in its own name to determine solvency in accordance with the principle already mentioned above and passes on your payment data to credit agencies on the basis of its legitimate interest in determining solvency in accordance with Art. 6 (1) (f) GDPR. You can find a list of the credit agencies that Ratepay may use here: https://www.ratepay.com/legal-payment-creditagencies/

If you use the payment method of a local third-party provider, your payment data is first passed on to PayPal in accordance with Art. 6 (1) (b) GDPR to prepare the payment. Depending on your selection of an available local payment method, PayPal then transmits your payment data to the corresponding provider in accordance with Art. 6 (1) (b) GDPR to execute the payment:

Apple Pay (Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
iDEAL (Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands)
Bancontact (Bancontact Payconiq Company, Rue d’Arlon 82, 1040 Brussels, Belgium)
BLIK (Polski Standard Płatności sp. z o.o., ul. Czerniakowska 87A, 00-718 Warsaw, Poland)
eps (PSA Payment Services Austria GmbH, Handelskai 92, Gate 2 1200 Vienna, Austria)
MyBank (PRETA S.A.S, 40 Rue de Courcelles, F-75008 Paris, France)
Przelewy24 (PayPro SA, Kanclerska 15A, 60-326 Poznań, Poland)

For further data protection information, please refer to PayPal’s privacy statement: https://www.paypal.com/de/legalhub/paypal/privacy-full
- Riverty

One or more online payment methods of the following provider are available on this website: Riverty GmbH, Gütersloher Str. 123, 33415 Verl, Germany

In addition to the provider’s internal criteria, identity and credit information from the following credit agency may also be included in the decision as part of the application check in accordance with Art. 6 (1) (f) GDPR:

- Infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden, Germany

One or more online payment methods of the following provider are available on this website: TWINT AG, Stauffacherstrasse 31, CH-8004 Zurich, Switzerland

In the case of data transfer to the provider’s location, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

8.10 We reserve the right to pass on your data to the debt collection service provider mediaFinanz GmbH, Weiße Breite 5, 49084 Osnabrück, if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the debt collection service provider.

The disclosure of your data serves the performance of the contract in accordance with Art. 6 (1) sentence 1 (b) GDPR and the protection of our overriding legitimate interests, as determined by a balancing of interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6 (1) sentence 1 (f) GDPR.

8.11 Collection and processing of health data

To process your order for medicinal products, it may be necessary to process personal health data.

Health data is a special category of personal data that allows direct or indirect conclusions to be drawn about the physical and/or mental health of a person.

The health data you provide as part of the order (e.g. information about the type and quantity of the medicinal products ordered) will only be processed by us for the purpose of performing the contract if you have given us your express consent to this by opt-in within the meaning of Art. 6 (1) (a) GDPR.

The health data you provide is collected and processed strictly for the intended purpose and within the framework of the applicable statutory data protection regulations. As a rule, health data is not passed on to third parties. Only in the case of orders for prescription medicines do we forward the health data provided, subject to your consent, to your health insurance fund for billing purposes.

You can revoke your consent at any time with effect for the future by contacting the controller responsible for data processing.

9) Online marketing

Our own affiliate programme

In connection with the product presentations on our website, we operate our own affiliate programme, as part of which we provide interested third-party site operators with partner links to place on their websites that lead to our offers. Cookies are used for the affiliate programme; these are generally set on the partner site after clicking on a corresponding partner link, and we are therefore not responsible for them under data protection law. Cookies are small text files that are stored on your device in order to trace the origin of transactions (e.g. ‘sales leads’) generated via such links. Among other things, this allows us to recognise that you clicked on the partner link and were redirected to our website. This information is required for payment processing between us and the affiliate partners. If the information also contains personal data, the processing described takes place on the basis of our legitimate financial interest in processing commission payments in accordance with Art. 6 (1) (f) GDPR.

If you want to block the analysis of user behaviour via cookies, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general.

10) Web analytics services

10.1 Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analytics service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’), which enables your use of our website to be analysed.

By default, Google (Universal) Analytics sets cookies when you visit the website, which are stored as small text files on your device and collect certain information. This information also includes your IP address, which, however, is shortened by Google by the last digits in order to rule out direct personal identification.

The information is transferred to Google servers and processed further there. Transfers to Google LLC, based in the USA, are also possible.

Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide other services related to website use and internet use. The IP address transmitted and shortened by your browser as part of Google Analytics is not merged with other Google data. The data collected when using Google (Universal) Analytics is stored for two months and then deleted.

All the processing described above, in particular the setting of cookies on the device used, only takes place if you have given us your express consent to this in accordance with Art. 6 (1) (a) GDPR. Without your consent, Google (Universal) Analytics will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the ‘cookie consent tool’ provided on the website.

We have concluded a data processing agreement with Google that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

You can find further legal information on Google (Universal) Analytics at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google (Universal) Analytics uses the special ‘demographic characteristics’ function and can use it to create statistics that provide information about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. This makes it possible to identify target groups for marketing activities. However, the data collected cannot be assigned to a specific person and is deleted after being stored for two months.

Google Signals
As an extension to Google (Universal) Analytics, Google Signals may be used on this website to generate cross-device reports. If you have activated personalised ads and linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics in accordance with Art. 6 (1) (a) GDPR, analyse your usage behaviour across devices and create database models, including on cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can deactivate the ‘Personalised advertising’ function in the settings of your Google account. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de. You can find more information on Google Signals at the following link: https://support.google.com/analytics/answer/7532985?hl=de.

UserIDs
As an extension to Google (Universal) Analytics, the ‘UserIDs’ function may be used on this website. If you have consented to the use of Google (Universal) Analytics in accordance with Art. 6 (1) (a) GDPR, have set up an account on this website and log in to this account on different devices, your activities, including conversions, can be analysed across devices.

10.2 Google Analytics 4

This website uses Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’), which enables your use of our website to be analysed.

By default, Google Analytics 4 sets cookies when you visit the website, which are stored as small text files on your device and collect certain information. This information also includes your IP address, which, however, is shortened by Google by the last digits in order to rule out direct personal identification.

The information is transferred to Google servers and processed further there. Transfers to Google LLC, based in the USA, are also possible.

Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide other services related to website use and internet use. The IP address transmitted and shortened by your browser as part of Google Analytics is not merged with other Google data. The data collected when using Google Analytics 4 is stored for two months and then deleted.

All the processing described above, in particular the setting of cookies on the device used, only takes place if you have given us your express consent to this in accordance with Art. 6 (1) (a) GDPR. Without your consent, Google Analytics 4 will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the ‘cookie consent tool’ provided on the website.

We have concluded a data processing agreement with Google that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

You can find further legal information on Google Analytics 4 at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses the special ‘demographic characteristics’ function and can use it to create statistics that provide information about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. This makes it possible to identify target groups for marketing activities. However, the data collected cannot be assigned to a specific person and is deleted after being stored for two months.

Google Signals
As an extension to Google Analytics 4, Google Signals may be used on this website to generate cross-device reports. If you have activated personalised ads and linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics in accordance with Art. 6 (1) (a) GDPR, analyse your usage behaviour across devices and create database models, including on cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can deactivate the ‘Personalised advertising’ function in the settings of your Google account. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de. You can find more information on Google Signals at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, the ‘UserIDs’ function may be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Art. 6 (1) (a) GDPR, have set up an account on this website and log in to this account on different devices, your activities, including conversions, can be analysed across devices.

10.3 Google Tag Manager

This website uses ‘Google Tag Manager’, a service of the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: ‘Google’).

Google Tag Manager provides a technical basis for bundling various web applications, including tracking and analysis services, and for calibrating, controlling and linking them to conditions via a uniform user interface. Google Tag Manager itself does not store or read any information on user devices. Nor does the service carry out any independent data analysis. However, when a page is accessed, Google Tag Manager transmits your IP address to Google, where it may be stored. A transfer to servers of Google LLC in the USA is also possible.

This processing only takes place if you have given us your express consent to it in accordance with Art. 6 (1) (a) GDPR. Without this consent, Google Tag Manager will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the ‘cookie consent tool’ provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

You can find further legal information on Google Tag Manager at https://policies.google.com/privacy?hl=de&gl=de.

11) Retargeting/remarketing and conversion tracking

Google Ads conversion tracking

This website uses the online advertising programme ‘Google Ads’ and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’). We use the Google Ads service to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google AdWords). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.

The conversion tracking cookie is set when a user clicks on an ad served by Google. Cookies are small text files that are stored on your device. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies therefore cannot be tracked across the websites of Google Ads customers. The information obtained with the help of the conversion cookie is used to create conversion statistics for Google Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. The use of Google Ads may also involve the transfer of personal data to the servers of Google LLC in the USA.

Details of the processing triggered by Google Ads conversion tracking and of how Google handles data from websites can be found here: https://policies.google.com/technologies/partner-sites

All the processing described above, in particular the setting of cookies to read information on the device used, only takes place if you have given us your express consent to it in accordance with Art. 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the ‘cookie consent tool’ provided on the website.

You can also permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the Google browser plug-in available at the following link: https://support.google.com/My-Ad-Center-Help/answer/12155656?hl=de

Please note that certain functions of this website may not be usable, or only to a limited extent, if you have deactivated the use of cookies. Google’s privacy policy can be viewed here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

12) Site functionalities

12.1 YouTube

This website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC., USA

When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the provider’s servers to load the plugin. In doing so, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behaviour, create playback statistics and prevent abusive behaviour.

If you are logged in to a user account with the provider during your visit to the site, your data will be assigned directly to your account when you click on a video. If you do not want it to be assigned to your account, you must log out before clicking the play button.

All the processing mentioned above, in particular the setting of cookies to read information on the device used, only takes place if you have given us your express consent to it in accordance with Art. 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future by deactivating this service via the ‘cookie consent tool’ provided on the website.

12.2 - Google reCAPTCHA

On this website, we use the CAPTCHA service of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

Data may also be transferred to: Google LLC, USA. Fonts loaded from the internet by Google are used for the visual design of the captcha window. This does not result in the processing of any information other than that mentioned above, which is already transmitted to Google via the reCAPTCHA functionality.

The service checks whether an entry is made by a natural person or abusively by machine and automated processing, and blocks spam, DDoS attacks and similar automated malicious access. To ensure that an action is carried out by a human and not by an automated bot, the provider collects the IP address of the device used, identification data of the browser and operating system type used, and the date and duration of the visit, and transmits these to the provider’s servers for analysis. Cookies may be used for this, i.e. small text files that are stored in the browser of the device.

If the processing described above is based on cookies, these are only set if you have given us your express consent to this in accordance with Art. 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the ‘cookie consent tool’ provided on the website.

If the processing described above is carried out without the use of cookies, the legal basis is our legitimate interest in establishing individual personal responsibility on the internet and in avoiding abuse and spam in accordance with Art. 6 (1) (f) GDPR.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

You can find further information on Google’s privacy policy here: https://business.safety.google/intl/de/privacy/

12.3 Google Customer Reviews (formerly Google Certified Shops programme)

We work with Google as part of the ‘Google Customer Reviews’ programme. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’). This programme gives us the opportunity to obtain customer reviews from users of our website. After making a purchase on our website, you will be asked whether you would like to take part in an email survey by Google.

If you give your consent in accordance with Art. 6 (1) (a) GDPR, we transmit your email address to Google. You will receive an email from Google Customer Reviews asking you to rate your purchasing experience on our website. The rating you submit is then combined with our other ratings and displayed in our Google Customer Reviews logo and in our Merchant Center dashboard. Your rating is also used for Google Seller Ratings. The use of Google Customer Reviews may also involve the transfer of personal data to the servers of Google LLC in the USA.

You can revoke your consent at any time by sending a message to the controller responsible for data processing or to Google.

You can find further information on Google’s privacy policy here: https://business.safety.google/intl/de/privacy/

13) Tools and miscellaneous

13.1 - Billbee

To handle our accounting, we use the service of the cloud-based accounting software of the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal, Germany.

The provider processes incoming and outgoing invoices and, where applicable, the bank transactions of our company in order to automatically record invoices, match them to the transactions and use them to prepare the financial accounts in a partially automated process.

To handle our accounting, we use the service of the cloud-based accounting software of the following provider: DATEV eG, Paumgartnerstr. 6-14, 90429 Nuremberg, Germany.

If personal data is also processed in this context, the processing takes place on the basis of our legitimate interest in the efficient organisation and documentation of our business transactions.
- easybill
To handle our accounting, we use the service of the cloud-based accounting software of easybill GmbH, Düsselstr. 21, 41564 Kaarst (‘easybill’). easybill processes incoming and outgoing invoices and, where applicable, the bank transactions of our company in order to automatically record invoices, match them to the transactions and use them to prepare the financial accounts in a partially automated process.
If personal data is also processed in this context, the processing takes place on the basis of our legitimate interest in the efficient organisation and documentation of our business transactions.
You can find more information about easybill GmbH, the automated processing of data and the privacy policy at easybill.de/privacy
- PayJoe

To handle our accounting, we use the ‘PayJoe’ service of NetConnections GmbH, Jesinger Str. 52, 73230 Kirchheim unter Teck (‘PayJoe’).

PayJoe acts as an interface between the payment service providers used and our accounting software by preparing individual transactions of the payment service providers and enriching them with document data. This allows incoming payments, refunds, fees and payout amounts of the payment service providers to be automatically recorded and processed in the accounting software used. PayJoe also enables physical or digital incoming invoices to be transmitted automatically and in the correct format to the accounting software used for recording there. If personal data is also processed in these operations, the processing takes place on the basis of our legitimate interests in the efficient organisation and documentation of our business transactions and in appropriate and complete accounting in accordance with Art. 6 (1) (f) GDPR.

We have concluded a data processing agreement with NetConnections GmbH as the operator of PayJoe, which obliges the company to protect our customers’ data and not to pass it on to third parties.

13.2 Cookie consent tool

To obtain valid user consent for cookies and cookie-based applications that require consent, this website uses a so-called ‘cookie consent tool’. The ‘cookie consent tool’ is displayed to you when you access the page in the form of an interactive user interface on which you can give consent for certain cookies and/or cookie-based applications by ticking boxes. Through the use of the tool, all cookies/services requiring consent are only loaded if you give the corresponding consent by ticking the boxes. This ensures that such cookies are only set on your device if consent has been given.

The tool sets technically necessary cookies to save your cookie preferences. As a rule, no personal user data is processed in this process.

If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning or logging cookie settings, this takes place in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website.

A further legal basis for the processing is Art. 6 (1) (c) GDPR. As the controller, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.

Where necessary, we have concluded a data processing agreement with the provider that ensures the protection of our site visitors’ data and prohibits unauthorised disclosure to third parties.

You can find further information about the operator and the setting options of the cookie consent tool directly in the corresponding user interface on our website.

13.3 Elasticsearch

This website uses the search technology service of the following provider: ELASTIC, 800 West El Camino Real, Suite 350, Mountain View, California 94040, USA.

To provide the search function for items via the search field and for navigation and filters, the provider collects and stores certain user information (e.g. the user or session ID) in anonymised form.

If personal data is also processed in this context, the processing takes place in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in providing an error-tolerant search for items and thus in the optimal marketing of our offering.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European level of data protection.

14) Rights of the data subject

14.1 The applicable data protection law grants you the following data subject rights (rights of information and intervention) vis-à-vis us as the controller with regard to the processing of your personal data, whereby reference is made to the legal basis cited for the respective conditions of exercise:

Right of access in accordance with Art. 15 GDPR;
Right to rectification in accordance with Art. 16 GDPR;
Right to erasure in accordance with Art. 17 GDPR;
Right to restriction of processing in accordance with Art. 18 GDPR;
Right to notification in accordance with Art. 19 GDPR;
Right to data portability in accordance with Art. 20 GDPR;
Right to withdraw consent given in accordance with Art. 7 (3) GDPR;
Right to lodge a complaint in accordance with Art. 77 GDPR.

14.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST AS PART OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

15) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and, where relevant, also by the respective statutory retention period (e.g. retention periods under commercial and tax law).

When personal data is processed on the basis of express consent in accordance with Art. 6 (1) (a) GDPR, the data concerned is stored until you revoke your consent.

If there are statutory retention periods for data processed within the framework of legal or quasi-legal obligations on the basis of Art. 6 (1) (b) GDPR, this data is routinely deleted after the retention periods have expired, provided it is no longer required for the performance or initiation of a contract and/or we no longer have a legitimate interest in continuing to store it.

When personal data is processed on the basis of Art. 6 (1) (f) GDPR, this data is stored until you exercise your right to object in accordance with Art. 21 (1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

When personal data is processed for the purpose of direct marketing on the basis of Art. 6 (1) (f) GDPR, this data is stored until you exercise your right to object in accordance with Art. 21 (2) GDPR.

Unless otherwise stated in the other information in this policy on specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Last updated: 5 March 2026, 12:10:47